Customer Service Representative

HERE WE ‘GROW’ AGAIN!

On July 29,2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada and enlarging its vinyl offer across the United States with complementary solutions in aluminum and engineered wood.

The Saint Gobain group is a leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

Our team designs, manufactures and distributes materials and solutions in the construction and building materials market. We provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Our offerings incorporate and promote the wellbeing for each of us and we are building a future where we collectively work together towards our core purpose in Making the World a Better Home.

With this acquisition, KP Building Product, situated in Milton, is looking for a Customer Service Representative / Receptionist.

What we offer :

• 8 hour shift
• Day shift, Monday to Friday
• Competitive Salary
• Complete training
• Opportunities for growth and development
• Stability

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Medical insurance

The Duties are:

• Resolve questions and service issues for customers via phone and email
• Enter sales orders, respond to customer concerns and provide consistent follow up to assigned customer base
• Manage customer accounts as assigned
• Determine opportunities for new sales
• Resolve all inbound and outbound support requests per established guidelines
• Reception duties, including : answering incoming calls and general inquiries, routing calls as necessary, ordering supplies, processing and distributing inbound and outbound mail
• Prepare appropriate shipping documents for couriers
• Provide support for teams when necessary
• Deliver excellent customer service

Qualifications and Requirements:

• High School Diploma or equivalent
• 1+ years of customer service experience
• Customer-centric
• Time management skills with the ability to effectively prioritize various activities
• Ability to multi-task
• Strong interpersonal and communication skills
• Strong Computer skills
• Ability to work with minimal supervision
• Customer service: 1 year (preferred)

We thank all candidates for their interest, however only those candidates who fit the requirements of the role will be contacted.

KP Products is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, KP Products will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.