Website Kaycan

You are known for your excellent customer service?
Be the Champion for our customers!

We have a simple goal: to offer the best customer experience to all our customers. We are a company rich in history and proud to be Canadian owned and operated. We are currently looking for a Customer Service Representative that is focused on providing the best customer experience for our facility in North York,ON.

Schedule: Monday to Friday – Day shift
Job status: 9 months Contract – Full time – In office

We offer:

  • Competitive Salary
  • Complete training
  • Opportunities for growth and development
  • Stability

Responsibilities:

  • Offer a WOW customer service experience
  • Respond to customer inquiries through busy walk-in traffic and via phone
  • Verify pricing and availability of product
  • Supply and inform clients of pricing, credit terms as well as entering orders in system
  • Investigate and troubleshoot customer service issues
  • Process special materials orders in accordance with standard procedures
  • Maintain customer data and update changes to existing accounts in the corporate database
  • Address client inquiries regarding status of orders, payment, refunds, etc
  • Forward customer leads to appropriate sales personnel

Requirements:

  • Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
  • Fully bilingual – French / English
  • 3-5 years’ experience in a similar role dealing with customer in-person
  • Exceptional verbal and written communication skills
  • Strong problem identification and resolution skills
  • Computer literate : knowledge of MS Windows and Office a must
  • Excellent organizational skills
  • Enjoys working in a fast-paced environment

Kaycan is an equal opportunity employer and encourages applications from designated group members.

To apply for this job please visit ca.indeed.com.